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Clarify Intent
Leading with intent
Leading with Intent in a VUCA world
The origins of leading with intent (Commander's Intent)
Intent Driven Management to Scale
Tools to Clarify Intent
Section summary
Playbook
The three plays in the playbook
Pick one play to focus on, treat the other two just good enough (Amazon case study)
Being forced to change your play (Tesla case study)
Process, Culture, Metrics play comparison
Playbook Quiz
Strategy Map
What is a strategy map?
The origins of the strategy map
Form to design your strategy map
Scorecards
You cannot manage what you dont measure
Anything can be measured
When you can't find a metric, make one up
KPIs influence behaviour
The dark side of KPIs
The Anatomy of a KPI
SMART vs BHAG targets
Behavioral Economics - The Decoy Price
TTS targeting - Threshold > Target > Stretch
The Balanced Scorecard
The origins of the Balanced Scorecard
Design a KPI form
Scorecards summary
Scorecards Quiz
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Behavioral Economics - The Decoy Price
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